Login Errors - Common Causes and Fixes
Four common reasons for login problems are:
1. Passwords must be "exact." Capitals, lower
case, no extra spaces, etc.
Solution: Copy/Paste them directly from our welcome letter.
2. Browser cache is full and you are sending old saved
data from your computer.
Solution: delete browser cache and restart browser.
3. You have turned your "cookies" off in your
browser. Cookies are used
How to: In MS Explorer, go to tools / internet options / select "Delete
Files" and click "Delete all offline content"
Then click OK.
to validate your passwords.
They must be allowed.
Solution: turn cookies back on.
4. You are accessing from behind a firewall.
How to: In MS Explorer, go to
tools / internet options / privacy / set to
medium and click "Apply"
Solution: talk to your IT manager to have access
If none of the above suggestions work,
please send us the error message
is rarely a problem if you are
accessing from home. Usually it
is work related).
(copy/paste) you get
when you are denied access to the website.
Send to: firstname.lastname@example.org
We are here during normal business hours, and check frequently on weekends.
We will get back to you a soon as possible.